To [Hotel Partner/Platform Management]:
To safeguard the legitimate rights and interests of both parties, regulate OTA (Online Travel Agent) service behavior, and maintain tourism market order, our agency (hereinafter referred to as "our party") solemnly makes the following commitments:
Our party has legally obtained all necessary qualification permits for conducting OTA agency business, including but not limited to business licenses, relevant industry filing documents, etc. All qualification documents are authentic, valid, and complete, without any forgery or alteration, and will be reported to the partners and regulatory authorities as required.
Our party strictly abides by all cooperation agreements signed with partners, truthfully conveys hotel product information (including prices, room types, supporting services, cancellation and modification rules, etc.), and will not arbitrarily alter hotel basic information, misreport prices, or conceal important terms. We actively maintain the brand image of partner hotels and will not engage in false advertising, malicious price comparison, or other behaviors that damage hotel interests.
Our party has established a comprehensive customer service system, promptly responding to consumer inquiries, reservations, modifications, cancellations, and complaints. For order issues reported by hotels, we will coordinate and provide clear responses within 24 hours. We ensure accurate and timely transmission of order information to avoid disputes between consumers and hotels due to information errors. If losses arise from our operational mistakes, we will bear corresponding responsibility.
Our party strictly complies with relevant laws and regulations such as the International Consumer Rights Protection Law and International E-Commerce Law, as well as platform management rules. We will not engage in illegal activities such as fake orders, credit manipulation, or malicious competition. We fulfill tax obligations according to law, standardize financial transactions, ensure transparent and accurate settlement processes with partners, and make timely and full payments as agreed, without delays or withholding.
If our party violates the above commitments or relevant laws, regulations, or cooperation agreements, causing losses to partners or consumers, we voluntarily assume full compensation responsibility. If our behavior results in regulatory penalties or brand reputation damage to partners, we will bear corresponding compensation responsibility and accept rectification, suspension, or termination of cooperation as determined by partners according to the agreement.
This commitment letter takes effect from the date of signing and is valid for 6 months along with the cooperation period. Our party will strictly abide by the above commitments, accept supervision from partners, consumers, and regulatory authorities, and voluntarily assume corresponding legal responsibilities for any violations.
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